Protocols

 

PLEASE SEE BELOW PRACTICE STATEMENTS, LEAFLETS AND PROTOCOLS

NAMED GP

RESPECT FOR STAFF AND PATIENTS

EQUALITY AND DIVERSITY POLICY

CONSENT POLICY

UPDATED ELECTRONIC PATIENT RECORDS

PATIENT CHARTER

NON NHS FEES / WHY DO GP'S CHARGE FOR SOME SERVICES

STATEMENT FOR INFORMATION GOVERNANCE - HOW WE GOVERN THE USE OF YOUR INFORMATION TO ENSURE IT IS USED LEGALLY, SECURELY, EFFICIENTLY AND EFFECTIVELY

Our staff will always try to help you whatever the circumstances, however sometimes matters are not always in their control.

They will treat you with professionalism, courtesy and respect at all times.

If you consider that you have been treated unfairly or inappropriately, please ask a member of the reception team to contact the practice manager who will be happy to address your concerns.

Please do the same in return as, aggression and rudeness is unnecessary, will not be tolerated and may lead to you being asked to register elsewhere.

Please see our Zero Tolerance Policy.

Thank you for your consideration.

Sylvia Obrien. Practice Manger

ZERO TOLERANCE

 

 

 

 

 

 

 



 
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